I remember stepping into our home for the first time and grinning from ear to ear. I also remember wondering what the WiFi password was.
Aniwae we thought we would share our experience and maybe some tips for those of you who will be getting your very own place soon.
Described below is our defect checking process.
Things to Bring
BTO case of keys
Gate padlock and keys*
You will need to give 1 padlock key to your BSC when you submit your defect form.
Post-it Sticky Pads
Post-it Arrow Flags
Broom and dustpan
Pail and bailer scoop
Good to have:
Cold isotonic drinks
Fold out chairs
BNIB Standing Fan
Fluorescent Tube Light Bulb
Remember your BTO will not have any light fixtures. If you do not bring a strong light source you will have to stop checking for defects once it gets dark. Also, a fan and cold drinks make a huge difference as it can get very hot and humid very quickly.
Make sure you don’t buy cheap unbranded sticky pads or flags as you need the glue to hold for weeks as, at least for us, the BSC can take up to 3 weeks before they actually get to your unit to rectify the defects that you had diligently marked out and reported.
The first thing we did upon arriving at our block was to check our letter box for the water valve tool and the instructions leaflet on how to turn on the electricity and water at our unit.
For electricity, we just flipped every switch to the ON position in the consumer unit. Then we used a cheap $10 plug in nightlight to test each power point. Some people use their phone charger but this seemed a tad risky to me.
Be careful not to touch any wires that may be hanging out of the ceiling holes.
. Check to make sure that each door and gate lock works.
Check for uneven tiles and any other defect such as marks and crack.
Check for hollowness with a tapping rod if you can find one. Otherwise, a marble will suffice. The sound of a hollow tile will be much higher pitched than usual. This is a tedious but necessary process. Mark out the hollow spots as you go.
Check for any unevenness, holes, marks and scratches.
Be careful not to create new ones yourself. The first day that we moved in, we dropped a Samsung charger plug on the floor and it left a nice dent. Talk about high quality.
Check the floor skirting for gaps. I basically went around the perimeter of each room with a sticky pad in hand and tried to slip a sticky note between the skirting and the wall. If the sticky note went in, I would leave it there as a hole marker. You don’t want any insects making a nest in your skirting gaps.
Check that water does not pool on the bathroom and service yard floors when you turn on the wall tap. The floor should be sloped towards the drain.
Check that all taps are working without leaks. Check that the sinks are not clogged.
Check that the tap in your service yard is not leaking through the walls like ours.
Check your walls for unevenness and any significant defects such as holes and cracks. Walls painted white can be incredibly deceiving. Bring a strong light source and shine it at the wall from different angles.
We were gobsmacked to realise how ridiculously uneven our master bedroom wall was and how many rounds it took for them to finally fix it. Remember that once you paint the wall a different colour than white, any imperfections will tend to be magnified.
Check that your windows can be opened and closed fully, and that the locks work. Check that the screws are tight.
Check your doors for any defects such as scratches and imperfections.
If possible, take 2 days leave to check your house for defects. You want to do it right to avoid regrets later on.
Take photos and videos of your defects.
Mark out the defects first then go around your house to note them down in a numbered list. Note down the defects one room at a time. You can also number each post-it as you go about your list.
Be civil but firm with your BSC. We recommend following up with them not quite daily but regularly. For us, they only seemed to get moving when we chased them.
Dealing with the BSC was no walk in the park. For example, during a conversation with them to report the fact that our skirting was suddenly falling off the wall, they casually mentioned that they noticed scratches on our front door. We were gobsmacked that they did not offer to rectify the issue and instead left us to argue the fact that we did not scratch up our own doors.
They finally agreed to replace our door. But one fine night when I visited my unit, I was utterly mortified to find out that they had left our unit without a door at least overnight. We had about $10,000 worth of electronics and personal belongings in the unit at the time. The next day they then managed to temporarily lose track of their copy of our padlock key. Seriously I cannot even.
My general advice when dealing with the BSC is to treat them like interns that you need to constantly supervise.
That’s it for now!
I will soon post about our ridiculously long and incredibly frustrating, roller coaster 18-WEEK renovation journey of our 4-room flat with our contractor iCarpenter Direct / iDesign Direct.
~dah habis dah crite saya~